Privacy Policy
Providence Transit LLC
Effective Date: [Insert Effective Date]
Last Updated: [Insert Date]
1. Introduction
Providence Transit LLC (“Providence Transit,” “we,” “our,” or “us”) respects the privacy
of the individuals, families, students, passengers, schools, healthcare providers,
organizations, community programs, and partners we serve.
This Privacy Policy explains how we may collect, use, store, protect, and share
information when you visit our website, contact us, request transportation, communicate
with our team, participate in transportation services, or interact with us in another
business capacity.
Providence Transit provides school transportation, non-emergency medical
transportation (NEMT), group transportation, and related passenger transportation
services in Massachusetts.
We recognize that transportation services may require information about students,
minors, medical transportation passengers, pickup and drop-off locations, schedules,
and other information that deserves careful handling. We take privacy seriously and use
reasonable measures to protect information entrusted to us.
We recognize that transportation services may require information about students,
minors, medical transportation passengers, pickup and drop-off locations, schedules,
and other information that deserves careful handling. We take privacy seriously and use
reasonable measures to protect information entrusted to us.
By using our website or voluntarily providing information to Providence Transit, you
acknowledge the practices described in this Privacy Policy.
2. Information We May Collect
The information we collect depends on how you interact with Providence Transit and the
type of transportation or information you request..
We may collect the following categories of information.
A. Personal and Contact Information
We may collect:
- Full name
- Parent or guardian name
- Passenger name
- Student name
- Phone number
- Email address
- Mailing or residential address
- Emergency contact information
- Preferred method of communication
- Other information voluntarily provided to us
B. Transportation Information
When transportation services are requested or arranged, we may collect information
such as:
- Pickup address or location
- Drop-off address or destination
- Transportation dates
- Pickup and drop-off times
- Transportation schedules
- Route-related information
- One-time or recurring transportation needs
- Passenger transportation instructions
- Authorized pickup or drop-off information
- School or program information
- Transportation preferences
- Information needed to coordinate a requested trip
We may also receive transportation information directly from schools, school districts,
healthcare providers, organizations, programs, parents, guardians, or other authorized
parties.
C. Student and Minor Information
Because Providence Transit provides school transportation, we may receive information
about students and minors.
This information may include:
- Student name
- School or educational program
- Pickup and drop-off information
- Transportation schedule
- Parent or guardian contact information
- Emergency contact information
- Authorized transportation instructions
- Transportation-related accommodations or needs
- Other information reasonably necessary to coordinate student transportation
We expect information concerning minors to be provided by a parent, legal guardian,
school, school district, educational program, organization, or another person or entity
authorized to arrange transportation for the student.
We do not intentionally use student information for unrelated advertising or marketing
purposes.
3. Non-Emergency Medical Transportation Information
When a passenger requests or receives Non-Emergency Medical Transportation (NEMT),
we may collect information necessary to coordinate transportation.
This may include:
- Passenger contact information
- Pickup and destination information
- Appointment date and time
- Healthcare facility or provider destination
- Recurring transportation schedule
- Transportation-related assistance or accommodation information
- Information necessary to coordinate the requested transportation
Providence Transit provides transportation services and does not provide medical
treatment, emergency medical care, medical diagnosis, or ambulance services.
We seek to collect only information reasonably necessary to arrange and provide
transportation.
Nothing in this Privacy Policy should be interpreted as a representation that Providence
Transit is a HIPAA-covered entity or that all information collected through our website or
transportation operations is protected health information under HIPAA.
4. Information From Schools, Healthcare Providers and Organizations
Providence Transit may work with schools, school districts, educational programs,
healthcare providers, community organizations, businesses, agencies, and other
partners.
In connection with these relationships, we may receive:
- Organization name
- Representative or contact person’s name
- Business email address
- Business telephone number
- Transportation schedules
- Passenger or student transportation information
- Route information
- Contract or service-related information
- Billing or administrative information
- Communication records
- Other information required to coordinate transportation services
We use this information primarily to communicate with the organization, coordinate
transportation, manage the business relationship, and provide requested services.
5. Website and Technical Information
When you visit our website, certain information may be collected automatically through
cookies, analytics tools, server logs, or similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website visits
- Referring website or source
- General geographic information
- Website interactions
- Other technical information
We may use this information to understand how visitors use our website, maintain
website functionality, improve user experience, identify technical issues, and support
website security.
6. Contact Forms and Transportation Requests
When you submit a contact form or transportation request through our website, we may collect the information entered into that form.
Depending on the form, this may include:
- Name
- Phone number
- Email address
- Organization name
- Transportation service requested
- Pickup area
- Destination area
- Requested date and time
- One-time or recurring transportation preference
- Message
- Other transportation details you choose to provide
Please provide only information reasonably necessary for us to understand and respond
to your request.
7. How We Use Information
Providence Transit may use collected information to:
- Provide transportation services
- Process transportation inquiries
- Coordinate pickup and drop-off arrangements
- Develop and manage transportation schedules
- Coordinate routes
- Communicate with passengers
- Communicate with parents and guardians
- Communicate with schools and school districts
- Communicate with healthcare providers
- Communicate with organizations and transportation partners
- Provide transportation-related updates
- Respond to questions and requests
- Manage recurring transportation arrangements
- Maintain business and transportation records
- Support passenger safety
- Address service concerns
- anage contracts and business relationships
- Improve our services and operations
- Protect our business, passengers, employees, and partners
- Comply with applicable legal, regulatory, insurance, contractual, or operational
requirements - Prevent misuse, fraud, or unauthorized activity
We do not use personal information for purposes that are materially unrelated to our
transportation or business operations without an appropriate reason or authorization.
8. SMS and Text Messaging Privacy
Providence Transit may offer SMS or text messaging as a convenient way to
communicate about transportation services.
If you provide your mobile phone number and consent to receive text messages, we may
use your number to send transportation-related communications.
These communications may include:
- Transportation confirmations
- Pickup and drop-off information
- Scheduling information
- Route-related updates
- Service updates
- Appointment transportation reminders
- Changes or delays
- Responses to transportation requests
- Customer service communications
- Other messages related to services you requested or your relationship with
Providence Transit
Message frequency may vary depending on your transportation needs and interactions
with us.
Message and data rates may apply according to your mobile carrier and wireless plan.
SMS Consent and Phone Number Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile phone numbers collected for SMS communication will not be sold, rented, or
shared with third parties or affiliates for their independent marketing or promotional
purposes.
We may use service providers when reasonably necessary to operate our messaging
systems or deliver communications on our behalf. Such providers may process
information only as necessary to perform services for Providence Transit and subject to
applicable contractual or privacy obligations.
Providing consent to receive text messages is voluntary.
Where applicable, you may opt out of SMS communications at any time by replying STOP
to a message.
You may reply HELP for assistance or contact Providence Transit directly using the
contact information provided on our website.
Opting out of text messaging does not prevent us from communicating with you through
other appropriate methods when necessary to provide requested transportation services
or manage an existing business relationship.
9. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality
and understand how visitors interact with the site.
Cookies may help us:
- Maintain website functionality
- Understand website traffic
- Analyze page performance
- Improve website navigation
- Remember certain visitor preferences
- Support website security
You may be able to control or disable cookies through your browser settings. Disabling
certain cookies may affect some website features.
Third-party analytics or website service providers may also use cookies or similar
technologies according to their own privacy policies.
10. How We May Share Information
Providence Transit does not sell or rent personal information.
We may share information when reasonably necessary to provide transportation
services, operate our business, protect passengers, or comply with legal requirements.
Depending on the circumstances, information may be shared with:
- Schools or school districts
- Parents or legal guardians
- Educational programs
- Healthcare providers or facilities when necessary for transportation coordination
- Organizations that arranged or authorized transportation
- Authorized transportation partners
- Insurance providers
- Professional advisers
- Technology and website service providers
- Communication service providers
- Payment or administrative service providers, if applicable
- Government agencies or authorities when legally required
- Emergency responders when reasonably necessary to protect health or safety
We seek to limit information sharing to what is reasonably necessary for the applicable
purpose.
11. Service Providers
Providence Transit may use third-party companies to support business operations.
These providers may assist with services such as:
- Website hosting
- Website forms
- SMS communications
- Customer relationship management transportation
- Scheduling
- Payment processing
- Data storage
- Website analytics
- Business administration
- Other operational services
These providers may receive or process information only as necessary to perform the
services for which they are engaged, subject to their applicable terms and privacy
practices.
12. Protection of Student and Passenger Information
We recognize the importance of protecting information related to students, minors, medical transportation passengers, and other passengers.
We use reasonable administrative, organizational, and technical measures designed to reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse of information under our control.
Access to transportation-related information should be limited to individuals who reasonably need the information to perform transportation,administrative, safety, or business responsibilities.
13. Data Security
Providence Transit takes reasonable steps to protect personal information.
Depending on the systems and services involved, these measures may include access
controls, password protection, secure technology providers, administrative procedures, and other reasonable safeguards
However, no website, electronic communication, database, or information system can be
guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted
electronically or stored in our systems.
14. Data Retention
We may retain information for as long as reasonably necessary to:
- Provide transportation services
- Maintain transportation and business records
- Manage customer or organizational relationships
- Meet contractual requirements
- Address disputes or complaints
- Maintain safety-related records
- Meet insurance requirements
- Comply with applicable laws and regulations
- Protect our legal and business interests
When information is no longer reasonably required, we may delete, anonymize, or
securely dispose of it in accordance with our business practices and applicable
requirements.
15. Children's Privacy
Providence Transit provides transportation services that may involve children and
students.
Information about minors that is necessary for transportation should be provided by
parents, guardians, schools, school districts, educational programs, or other authorized
representatives.
Our website is not designed to encourage children to independently submit personal
information to us.
If we learn that a child has submitted personal information directly through our website
without appropriate authorization, we may take reasonable steps to review and, when
appropriate, remove that information.
Parents or guardians who have questions about information relating to their child may
contact Providence Transit.
16. Transportation Communications
Transportation requires timely and accurate communication.
Providence Transit may contact passengers, parents, guardians, schools, healthcare
providers, organizations, or authorized representatives regarding:
- Transportation schedules
- Pickup and drop-off details
- Service changes
- Transportation requests
- Route-related information
- Appointment transportation
- Passenger-related transportation matters
- Customer service issues
- Safety-related communications
Depending on the information provided and available communication methods, these
communications may occur by telephone, email, SMS/text message, or other appropriate
channels.
17. Third-Party Websites and Links
Our website may contain links to websites, services, applications, or platforms operated
by third parties.
Providence Transit does not control the privacy practices, security, or content of
independent third-party services.
When you leave our website or use a third-party service, that provider’s privacy policy
and terms may apply.
We encourage users to review the privacy practices of third-party services before
providing personal information.
18. Legal Requirements and Safety
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a court order, subpoena, or lawful government request
- Protect the safety of a passenger or another person
- Respond to an emergency
- Protect our legal rights
- Investigate suspected fraud or misuse
- Enforce agreements or policies
- Meet applicable insurance or regulatory obligations
Where appropriate, we seek to limit disclosure to information reasonably necessary for
the applicable purpose.
19. Business Transfers
If Providence Transit is involved in a merger, acquisition, restructuring, financing, sale of
assets, or other business transaction, information may be transferred as part of that
transaction where permitted by law.
Any successor organization receiving personal information would be expected to handle
the information in accordance with applicable privacy requirements.
20. Your Privacy Choices
Depending on the circumstances and applicable law, you may contact Providence Transit
to:
- Ask questions about information we maintain
- Request corrections to inaccurate contact information
- Update transportation information
- pdate communication preferences
- Opt out of eligible SMS communications
- Ask questions about how your information is used
Certain information may need to be retained when required for transportation operations,
contracts, insurance, legal compliance, safety, or legitimate business recordkeeping.
21. Accuracy of Information
Passengers, parents, guardians, organizations, and other individuals providing
transportation information are responsible for providing accurate and current
information.
Please notify Providence Transit when important transportation information changes,
including:
- Phone numbers
- Email addresses
- Pickup locations
- Drop-off locations
- Transportation schedules
- Authorized contacts
- Other information that may affect transportation services
Accurate information helps us coordinate transportation safely and efficiently.
22. Changes to This Privacy Policy
Providence Transit may update this Privacy Policy from time to time to reflect changes in
our services, technology, business operations, legal requirements, or privacy practices.
When we update this policy, we may revise the Last Updated date at the top of the page.
We encourage website visitors, passengers, families, and organizational partners to
review this Privacy Policy periodically.
23. Contact Us
If you have questions about this Privacy Policy, your information, or our privacy
practices, please contact:
Providence Transit LLC
Massachusetts
Phone: [Phone Number]
Email: support@providencetransitllc.com
Website: https://providencetransitllc.com/
For transportation requests, please use the appropriate transportation request or contact
form available on our website.
Privacy, Safety & Trust
At Providence Transit, protecting passenger information is part of providing responsible
and professional transportation.
We value the trust that students, families, medical passengers, schools, healthcare
providers, organizations, and communities place in us, and we work to handle the
information entrusted to us with care and respect.